Brightlites have a 1-year warranty on all parts. If you're unhappy with your Brightlites for any reason, we'll make it right. The one exception to the warranty is user error.
Brighlite damaged by a tornado? Covered!
Brightlite damaged because you strapped a firecracker to it? Not covered.
You can return your Brightlites for a replacement, or a refund to the original payment method within one year of the date of purchase.
To initiate a replacement or refund, please complete the following steps:
Send an email to: James@modelgreenhome.com
Include your name, order number, and the reason for your return/refund.
I'll send you instructions for returning your Brightlites. A replacement or refund will be initiated as soon your return is received.